Types of errors There are several types of errors that smartLookup may report: User errors Errors reported by Plaxo Servers SmartLookup gateway errors Program errors   Error codes All errors are coded with unique numbers. (e.g. 26004:PLX401). Please use the error code when reporting the error to technical support.   User error recovery  User errors, some Plaxo Server errors and smartLookup Gateway errors could be resolved by the end users themselves. In most cases of the user error, user inputs needs to be verified and corrected (IDs, passwords, etc.) Most of Gateway and Plaxo errors are caused by communicaation failures. A simple retry at a later time usually resolves the problem   Program errors  In case you uncover a new program error, please report the error code to smartLookup technical support. With your permission, we will enable a trace on your account and try to resolve the error as soon as possible.   Contacting technical Support  Please send email to support@smart4smart.com Please include the following information: Your name Your plaxo email address OR AIM id. Make and model of your phone smartLookup version Error code Brief description of what led to the error situation